N/A Implementing Metrics for IT Service Management : A Measurement Framework That...

Implementing Metrics for IT Service Management by Van Haren Publishing is a trade paperback book published in 2008. It focuses on the topic of corporate governance and provides a measurement framework for IT service management. The book offers practical guidance on how to implement metrics to improve the efficiency and effectiveness of IT services within an organization. Written in English, this book is a valuable resource for those looking to enhance their IT service management practices.